Summary
Your number is easy to find and your team is friendly on the phone. The gap is the calls that arrive while everyone is on a job, and the evenings, when a caller hears voicemail and has no other way to book.
Three of our eight test calls reached a person. Four went to voicemail and one rang out. Nothing here needs a new website.
Test calls
- 3 of 8
- Calls answered
- 4
- Went to voicemail
- 1
- Rang out
- 0
- Same-day call backs
Source Test calls placed 2 to 8 November 2026
What happened on each call
| When | What happened | Call back |
|---|---|---|
| Mon 8:10am | Answered by the office. Visit offered for Wednesday. | Not needed |
| Tue 11:30am | Voicemail after six rings. Message left. | Next day, 9:40am |
| Wed 2:05pm | Answered by an engineer on site, who asked us to ring the office. | None |
| Thu 12:45pm | Voicemail. Message left. | None |
| Fri 9:15am | Answered by the office. Visit offered for Monday. | Not needed |
| Fri 6:40pm | Voicemail with no option to book. | Next day, 10:05am |
| Sat 10:20am | Rang out after twelve rings. | None |
| Sun 4:30pm | Voicemail. Message left. | Monday, 8:30am |
Source Test calls placed 2 to 8 November 2026
Calls by outcome
Source Test calls placed 2 to 8 November 2026
Today and with cover
Today
- Calls during jobs go to voicemail
- Evening callers can only leave a message
- Call backs come the next day or not at all
With call cover
- Every call answered in your firm's name
- Urgent jobs passed to the on-call engineer
- Bookings go straight into your diary
Priorities
- Answer calls during working hours. A trained receptionist picks up when the office line is busy or unanswered.
- Give evening callers a way to book. Callers choose a slot in your diary and get a text to confirm it.
- Call back every message the same day. Messages arrive by text with the caller's job and postcode.